Privacy Policy
Who we are
Raqimo is operated by Raqimo, Building 236 W, El-Daght El-Aali, Haram, Giza Governorate 3510410, Egypt. You can contact us at raqimosupport@gmail.com.
What we collect
We collect the information you give us and the information needed to run the service:
- Account details: your name, email, phone, and language.
- Business details you enter: business name, address, and payment details you choose to show on invoices.
- Your records: customers, invoices, payments, expenses, and receipt images you upload.
- Assistant messages: the questions you ask the assistant and the related account data used to answer them.
- Usage data: basic analytics about how the website and app are used.
- Optional device data: on mobile, contacts you pick when adding a customer, and microphone input while you use voice — voice is turned into text; we don't store the audio.
Why we use it and our legal basis
We use your data to provide the service you asked for (create your account, run invoicing, expenses, reports, and the assistant), to keep it secure, and to improve it. The legal basis is performing our contract with you, your consent where relevant (for example optional device permissions), and our legitimate interest in operating and securing the service.
Who we share it with
We do not sell your data. We share it only with the service providers that help us run Raqimo, and only as needed:
- Supabase — hosting, database, authentication, and file storage.
- Groq — processes assistant questions to generate answers.
- Google (Firebase) — push notifications and, on the website, analytics.
- Vercel — hosts the website and provides analytics.
- Paymob — processes subscription payments when you choose to subscribe.
Where your data is stored
Your data is hosted in the European Union (Ireland · eu-west-1). If you use Raqimo from outside that region, your data is transferred there to provide the service.
How long we keep it
We keep your data for as long as your account is active. When you delete your account, we delete your personal data and business records, except where we must keep limited information to meet a legal obligation or resolve disputes. Backups are removed on our regular backup cycle.
Your rights
You can:
- Access the data we hold about you and get a copy.
- Correct data that is wrong.
- Delete your account and data.
- Object to or restrict certain processing, and withdraw consent.
- Complain to a data protection authority.
- To exercise any of these, email raqimosupport@gmail.com or use our contact form.
Security
We protect your data with encryption in transit (HTTPS/TLS), authenticated access, and access controls that keep each business's data separate. See our Security page for details.
Children
Raqimo is a tool for businesses and is not directed at anyone under 18.
Changes to this policy
If we make material changes, we'll update this page and, where appropriate, notify you in the app.
Contact
Questions about privacy? Email raqimosupport@gmail.com.